NCH MyChart Frequently Asked Questions

Enrollment and General Questions
What is NCH MyChart?
Is there a fee to use NCH MyChart?
How do I sign up?
Who do I contact if I have questions?
How do I find a department at the main hospital?
How do I find a list of NCH locations?
Your Medical Record
When can I see my test results in NCH MyChart?
Why are certain test results not shared electronically via NCH MyChart?
If some of my health information on NCH MyChart is not correct, what should I do?
If I send a message to my provider, when can I expect a reply?
NCH MyChart For My Family
Can I view a family member's health record in NCH MyChart?
Can I ask questions regarding a family member from my NCH MyChart account?
Can my spouse and I share one NCH MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is NCH MyChart secure?
What is your privacy policy?
I was logged out of NCH MyChart, what happened?
What do I need to use NCH MyChart?
My activation code does not work, what should I do?

What is NCH MyChart?

NCH MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With NCH MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the NCH MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your NCH Health Care Team.
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Is there a fee to use NCH MyChart?

NCH MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued an NCH MyChart activation code during their office visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your provider's office to get one or ask to sign up during your next visit.

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Who do I contact if I have questions?

If you have questions regarding your NCH MyChart account, you can e-mail us at mychart@nch.org, or you can call our NCH MyChart Support Line at 1-847-618-2000. Additional contact numbers for commonly asked questions are:

  • Billing or Statement Questions: 1-847-618-4780
  • Credit Card Payment or Financial Assistance: 1-847-618-4542
  • Physician Referrals: 1-847-618-4968
  • Diagnostic Test or Lab Scheduling: 1-847-618-3700
  • Patient Relations: 1-847-618-4390
  • General Information: 1-847-618-1000
  • NCH MyChart Clinical Content: Please call your provider's office
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How do I find a department at the main hospital?

Directions and hospital campus maps can be found by following this link: hospital main location web page

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How do I find a list of NCH locations

A map showing all NCH locations is available by following this link: Northwest Community Healthcare Locations

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When can I see my test results in NCH MyChart?

Most lab results are released 2 days after they have been resulted. All other results are released 7 days after they have been resulted. Results for patients age 12-17 are limited to non-sensitive lab results. If you have questions regarding your results, please contact your provider directly.

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Why are certain test results not shared electronically via NCH MyChart?

Your provider is able to determine which types of test results are able to be accessed through NCH MyChart. Further, tests of a very sensitive nature are not released to NCH MyChart.

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If some of my health information on NCH MyChart is not correct, what should I do?

Your NCH MyChart information comes directly from your electronic medical record at your provider's office. Ask your physician to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my physician, nurse or other provider, when can I expect a reply?

You will generally receive an answer within 1-2 business days. Please note that NCH MyChart should not be used for urgent situations. Please contact your provider if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in NCH MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal NCH MyChart account, and then connect to information regarding their family member. Complete the appropriate Proxy Request/Authorization Forms and return them to your provider's office or the NCH Patient Service Center.

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Can I ask questions regarding a family member from my NCH MyChart account?

NCH MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one NCH MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own NCH MyChart account.

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I forgot my password. What should I do?

You may contact our NCH MyChart Support Line at 1-847-618-2000 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at mychart@nch.org and after we verify your information, a new code will be sent via an encrypted email or U.S. Postal Mail.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into NCH MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is NCH MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, NCH MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with NCH MyChart. Unlike conventional e-mail, all NCH MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

NCH MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of NCH MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into NCH MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of NCH MyChart. We recommend that you log out of your NCH MyChart session if you need to leave your computer for even a short period of time.

What do I need to use NCH MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 90 days and is no longer valid after the first time you use it. If you still have problems, email us at mychart@nch.org or you can call our NCH MyChart Support Line at 1-847-618-2000.

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