@MYCHART@APPTITLE@ offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With @MYCHART@APPTITLE@, you can:
For more information about @MYCHART@APPTITLE@, check out https://www.mychart.com/features.
Return to TopNo, @MYCHART@APPTITLE@ is a free service offered to our patients.
Return to TopYou need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the @MYCHART@APPTITLE@ mobile app on a mobile device.
Return to TopWe take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all @MYCHART@APPTITLE@ messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to @MYCHART@APPTITLE@, in addition to using your username and password. For more information, check out our helpful video on two-step verification or click here to view this one page summary of how two-step verification works.
You might receive email or text notifications that contain links to @MYCHART@APPTITLE@. These notifications allow you to login to @MYCHART@APPTITLE@ securely using a link that expires after a short time. Keeping your @MYCHART@APPTITLE@ account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in @MYCHART@APPTITLE@.
For further assistance, call our @MYCHART@APPTITLE@ Patient Support Line at @MYCHART@HELPDESKPHONE@. Return to Top
Yes. Edward-Elmhurst Health, NorthShore University HealthSystem, Swedish Hospital and Northwest Community Healthcare are now united under one name: Endeavor Health. We are in the process of updating @MYCHART@APPTITLE@ to reflect the new name, logo and brand colors. The patient portal’s functionality, access and security have not changed. Learn more about Endeavor Health.
Return to TopThe complete transition to our new brand will take several years. Over time, you will see updates to building signage, websites, and patient portals.
Return to TopAccess to your @MYCHART@APPTITLE@ account and medical records remains the same. If you have separate accounts on our other patient portals, your account credentials will stay the same on those portals.
Return to TopUnfortunately, not at this time. It will take time to create one unified patient portal for all Endeavor Health patients. Until then, you can create a separate account on Edward-Elmhurst Health MyChart or NorthShoreConnect to schedule appointments or access your medical information with clinicians or services in those service areas.
Return to TopThere are several different methods of @MYCHART@APPTITLE@ signup that might be used by different departments across your healthcare organization:
If you don't have activation code but are already an NCH patient, you can request one online. On the @MYCHART@APPTITLE@ login page, click the Request One Now button. Fill out the fields and submit. It could take 1-3 business days for processing and verification. Once approved, you will recieve an email with your activation code.
Once you have your activation code, click on the Sign Up Now button on the @MYCHART@APPTITLE@ login page. Enter your activation code (not case-sensitive), your date of birth, and your zip code. On the next page, choose the following:
If you don’t have an activation code, you can request one on the sign-up page. You can also contact our NCH MyChart Support Team at 847-618-2000. After we verify your information, you will receive a new code via email or text message.
Return to TopFor your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call our MyChart Support Team at 847-618-2000.
Return to TopMost results release within 24 hours from the time it was resulted. Please be aware that some tests take longer to process so not all results may be sent to you at the same time. If you have questions regarding your results, please contact your provider directly. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in @MYCHART@APPTITLE@.
Return to TopNot all test results are available in @MYCHART@APPTITLE@, including results from outside organizations that are scanned into our system and other scanned results. Further, tests of a very sensitive nature are not released to @MYCHART@APPTITLE@. Please contact our Medical Records department if you would like a copy of your results. For more information on how to request records, click here.
Return to TopYou will generally receive a response within 1-2 business days. Note that @MYCHART@APPTITLE@ messages should not be used for urgent situations. Please contact your provider if the situation requires immediate attention or dial @MYCHART@EMERGENCYPHONE@ if it is an emergency.
Return to TopOn the Personal Information page in @MYCHART@APPTITLE@, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.
Return to TopYour @MYCHART@APPTITLE@ information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
Return to TopThe Cures Act is a federal law designed to promote innovation in patient data delivery and enhance electronic health information sharing.
Return to TopIn addition to the ‘After Visit Summary’ you typically receive when your care visit is complete, you now have access to your physician or care team member’s detailed clinical notes. Users who have proxy access to your @MYCHART@APPTITLE@ account may also be able to view your clinical notes, depending on their access class. We recommend you review who has proxy access to your account by going to your menu and searching for "Share My Record." In the "Friends and family access" section, you can review your proxy access.
Return to TopYou may access the information via @MYCHART@APPTITLE@. Login to your account and click ‘Visits’ at the top of the page. Locate your associated visit and click ‘View notes’ to see your provider or care team’s clinical notes. Ambulatory progress notes and Inpatient Discharge summaries are visible starting 4/5/2021. Most other notes are visible starting 6/28/2021. Historical notes are not be visible in @MYCHART@APPTITLE@ and can be requested from Medical Records using the Request Medical Records option under the menu.
Return to TopClinical notes are medical documents used by physicians and care providers to communicate with each other. These documents include medical language and terminology, abbreviations, and treatment information that may sound technical and at times possibly unfamiliar. In addition, at times, the verbiage may appear blunt or direct. These documents are one tool providers use to communicate relevant information and clinical opinions of the care providers in a way that allows common understanding of the clinical context.
Return to TopPlease know that your medical team is available to address any questions you have about your care or health status, as well as that of your child or other proxy’s care. If you have questions that require a short response from your physician, please send a message to your NCH provider via @MYCHART@APPTITLE@. If you have many questions and you wish to discuss in greater detail, please schedule a follow up appointment with your provider. This visit would be billed based on the scope of visit and any additional services provided. You can schedule an appointment via @MYCHART@APPTITLE@ or by contacting your provider’s office.
Return to TopIf you would like to request that an entry in your medical record be amended, you will need to fill out the form found here in order to have your request further reviewed. However, clinical notes are part of your physician(s) and care team's assessment; therefore, any amendment request will be at NCH's discretion based on a review of the note. Factual information will not be amended or removed. You can send the form to Northwest Community Hospital, Attn: Medical records at 800 W. Central Road in Arlington Heights, IL 60005. You may also fax to 847-618-3249 or email to recordrequest@nch.org.
Return to TopPatients may request a full copy of their medical record, including historical notes, by searching for "Request Medical Records" via the menu in @MYCHART@APPTITLE@. For more details about requesting medical records, please click here.
Return to TopYes, you can. @MYCHART@APPTITLE@ proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record. To obtain proxy access for a minor, go to Menu> Request Minor Proxy Access. For more information about proxy access, please visit our MyChart Help page.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in @MYCHART@APPTITLE@.
Return to TopNo, due to the sensitive nature of medical information, each person must have their own @MYCHART@APPTITLE@ account.
Return to Top@MYCHART@APPTITLE@ offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Return to TopIf you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our @MYCHART@APPTITLE@ Support Team at @MYCHART@HELPDESKPHONE@ to request assistance.
Return to TopTry checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our @MYCHART@APPTITLE@ Support Team at @MYCHART@HELPDESKPHONE@ for quick support.
Return to TopWe aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to @MYCHART@APPTITLE@, you will be automatically logged out. We recommend that you log out of @MYCHART@APPTITLE@ if you need to leave your computer for even a short period of time.
Return to TopTo have your account re-activated, call our @MYCHART@APPTITLE@ Support Team at @MYCHART@HELPDESKPHONE@.
Return to TopIf you've been seen at another healthcare organization, you might be able to view information from that medical record right in @MYCHART@APPTITLE@. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
To view this information, you must link your account. Check out our video tutorial on how to do this.
Return to TopYou can deactivate your account under Menu> Security Settings.
Return to TopIf you have questions regarding your @MYCHART@APPTITLE@ account, you can call our @MYCHART@APPTITLE@ Support Line at 847-618-2000. Additional contact numbers for commonly asked questions are: